It can be difficult to identify when someone needs a higher level of mental health care. Someone may be struggling intensely, but loved ones may not know what the safest next step is, whether that’s outpatient therapy, urgent crisis support, or inpatient treatment. Fortunately, you do not have to make that decision alone.
When someone is experiencing a mental health crisis, you can call or text the 988 Suicide & Crisis Lifeline. You may also call the Utah Crisis Line at 1-800-273-8255. A certified crisis worker will listen to your concerns, assess the immediate situation, and help determine whether inpatient treatment or another form of support may be appropriate. In the case of an immediate, life-threatening emergency, call 911 or go to the nearest emergency department.
For situations that are serious but not immediately life-threatening, understanding the levels of available care can help you determine the most appropriate next step.
When a Higher Level of Mental Health Care Is Appropriate
Inpatient mental health treatment is generally intended for people experiencing an acute crisis who cannot remain safe in a less restrictive setting. This may include someone who:
- Is at immediate risk of harming themselves or another person
- Is experiencing suicidal thoughts or behaviors
- Has severe psychosis, depression, mania, or another rapidly worsening mental health condition
- Needs close monitoring while a diagnosis or medication plan is clarified
- Has medical needs that make treatment in a specialized hospital setting necessary
At Huntsman Mental Health Institute, an assessment helps the care team understand what is happening and identify the most appropriate level of treatment. Adults may also begin the process at the Mental Health Crisis Care Center, which provides 24/7 walk-in support for urgent mental health needs.
Inside the Inpatient Treatment Experience
An inpatient stay provides a structured, closely monitored environment where the immediate goal is stabilization. Psychiatrists, nurses, social workers, psychologists, and expressive therapists work together to develop an individualized treatment and safety plan.
Treatment may include:
- Medication evaluation
- Individual or group therapy
- Family education
- Approaches such as cognitive behavioral therapy, dialectical behavior therapy, and acceptance and commitment therapy
Huntsman Mental Health Institute’s hospital includes six distinct adult units, allowing us to match care environments and safety protocols to different patient needs. Inpatient Medical Psychiatry is located within the University of Utah Hospital. It serves people who are experiencing a mental health crisis while also requiring urgent medical resources.
Creating a Safe and Supportive Space
A psychiatric hospital does not have to feel cold and institutional. Huntsman Mental Health Institute’s inpatient facilities were designed to support healing through calming music, comfortable furniture, open spaces, carpeted rooms and hallways, café-style food, and outdoor green spaces where patients can access fresh air and sunshine.
This supportive environment is important. Huntsman Mental Health Institute’s 2025 Annual Report notes that approximately half of U.S. adults with a mental illness go without care each year. An average of 5,480 Utahns attempt suicide annually. Reaching out during a crisis can be the first step toward safety, stabilization, and continued recovery. Help is available, even when you are unsure where to begin.
